Frequently Asked Questions
What makes Personal Health Care different from other Home Care Agencies?
Since 1981, we have been providing care to clients as a locally owned and operated, Medicare Certified, State Licensed Home Health Care Agency. We offer both non-medical and skilled medical care which is supervised by the Director of Nursing. We are available 24/7/365 for our clients no matter what their need. We offer a free in-home consultation and our caregivers are always able to meet with the client before service begins. We have some of the highest standards in the industry and are dedicated to ensuring each client maintains their independence and quality of life by providing individualized “Personal Care”.
What are your office hours?
We are available in the office Monday thru Friday from 8:30am-5:00pm. A highly trained manager is available during non-business hours to receive your call personally. We are committed to provide 24/7 support to all our clients. We are always just a phone call away!
How do you hire caregivers?
All of our caregivers which include Home Health Aides, Licensed Practical Nurses (LPN’s), and Registered Nurses (RN’s) are skills tested, references verified on a professional and personal level. Thorough background checks are performed on the State and Federal level. All applicants go through a two step interview, one with the HR Manager and one with a Case Manager. The Home Health Aides then meet with the Director of Nursing or Assistant Director of Nursing to verify their skill level. All Home Health Aides have at least 2 years of experience working in a facility or prior home care experience. We have always been an Equal Opportunity Employer and strive to hire only the best qualified caregivers.
What services does Personal Health Care offer?
Personal Care, Respite Care, Companion Care, Home Support, Bathing and Hygiene Care, Medication Set-up and Reminders, Meal Preparation, Wound Care, Neurological Disease Management, Trach and Vent Care, Nutritional Support, BP Checks, Dementia Care, and Traumatic Brain Injury Care.
How long will it take to find a caregiver?
Every request is different; however, most cases can be staffed the same day or within 24 hours.
Can you care for someone in a facility?
Yes, we can provide service in a hospital, nursing home, assisted living environment, or home.
What happens if my caregiver is unable to work?
Personal Health Care will notify you immediately and provide you with the option of having a different caregiver. We pride ourselves on having caregivers available to be able to handle our staff call outs and vacations to provide continuity of care to our clients. Our On-Call Manager or Case Managers are available 24 hours a day 7 days a week to help with any staffing issues that may arise.
Is there a certain number of hours I need to schedule a caregiver?
Yes, we require a 2 hour minimum per shift if that means once a week or once a month. We provide care anywhere from 2-24 hours a day 7 days a week 365 days a year.
How are your services paid for?
Personal Health Care accepts Medicare, Medicaid, VA benefits, all PA Waiver programs, Workers Compensation, Long-Term Care Insurance, Private Health Insurance, and Private Pay.
Is there any deposit or contract locking into service?
No, we do not require a deposit and the service agreement can be cancelled at any time for any reason.
How often am I billed?
Our billing is done on a weekly basis. No money is ever transferred between the client and employee.
Do you provide home care services for children with special needs?
Yes. For over two decades, Personal Health Care has been serving the Pediatric Special Needs population. Our staff has extensive experience and provides excellent care and understanding for these individuals.