(610) 933-6130
CULTURE OF SAFETY AT PERSONAL HEALTH CARE
At Personal Health Care our Culture of Safety is a just, reporting and learning culture where all employees feel safe raising questions and concerns and reporting safety events in an environment that emphasizes a nonpunitive response to errors and near misses. Our team regularly collects information from our employees and patients to learn from errors and successes, and openly shares this data and information to apply best practices and improve work processes and patient outcomes.
What to do when something goes wrong?
- Contact Chief Executive Officer (CEO), and Risk Manager, Ryan Muir at: 610-933-6130 ext. 10, or rmuir@personalhealthcare.org to report the event.
- In collaboration with Risk Management and the clinical team develop a plan to address the issue and correct the error.
- Know that we cannot always undo patient harm, but we CAN respond with our core agency values of Caring, Integrity, Excellence and Safety.
CARING
We do the kind thing
When an unanticipated adverse event occurs, the patients and families have the right to understand…
- What happened
- How it happened
- What we are doing to prevent this type of event from happening again
EXCELLENCE
We do the best thing
Despite our best efforts and intentions, adverse events sometimes happen:
- Report an adverse event immediately
- Participate fully in the investigation
- Seek or provide emotional support for all members of the clinical team involved in the event
INTEGRITY
We do the right thing
Start by contacting the Risk Manager for support and guidance. In collaboration with the clinical team, we will approach the patient and the family and:
- Acknowledge what happened
- Be empathetic
- Explain what happened
- Follow through with the family
SAFETY
We do the safe thing
Personal Health Care is concerned about the safety of our patients, their families, and our employees:
- When the investigation is complete, use the lessons learned to avoid repeated harm and hold ourselves and others accountable
- Recognize that an adverse event can cause emotional trauma, we are here to support you, please reach out to us
Our Multi-Disciplinary Healthcare Team Will:
Assess
The unique medical and personal needs of you the client.
Create a Plan
That ensures safety and wellness while maintaining maximal independence and privacy.
Assign
One case manager to handle all of the client’s needs with oversight from the Director of Nursing.
Most Importantly
We take pride in our reliable and responsive staff who are available 24 hours a day, 7 days a week, 365 days a year.
We would be
pleased To Meet You
Feel free to call (610) 933-6130 or Contact Us to set up a free Home Health Care evaluation.
One of our friendly and qualified nursing staff will visit you, and let you know if Home Health Care makes sense for you.
Ask about our Electronic Visit Verification App!
Home Health Care Serves Southeastern Pennsylvania
Personal Health Care has been committed to delivering reliable, affordable, and professional in-home care. Personal Health Care is a locally owned and operated, Medicare Certified, State Licensed Home Health Care Agency that serves our clients in Bucks County, Chester County, Delaware County, Montgomery County, and Philadelphia County. If you are looking for a Home Care Agency that will provide you with the assistance and professionalism you need, Contact Us or call (610) 933-6130 so our trained staff can provide you with the services you need.